Frequently Asked Questions
Each watch is unique. We use natural wood for our products, so the grain in the wood will not look exactly the same for each watch. The overall look, feel and direction of the grain will be the same as shown in the product photos. The minor variations in the grain make your watch truly unique.
Our watches are not designed to be completely waterproof. We advise to remove your watch before any activity that involves submerging into water for extended time, such as showers, baths, swimming, washing hands, etc. A few drops of water from rain or washing hands will not damage the watch, but for best durability we advise against extended contact with water altogether.
The wood is hand-finished on all our models and the watches are assembled by hand.
Shipping is free for all of our products within the US.
On average 4-5 days. We send out your order within 48h hours of placing it. Orders are sent via 2 Day Priority Mail, timings and delays may vary by USPS.
We do not require your signature for delivery. You can find a tracking number in your order confirmation email.
All our products come with a 24 month warranty that covers internal manufacturing failures.
Yes, return shipping costs are deducted from the refund amount.
Yes, we provide you with a pre-created return label that you only need to print and tape on the box.
We process returns 3-7 business days after we receive your package. A refund confirmation email will be sent to you.